NewgenONE Platform for
Citizen Experience Management
Build a digitally connected & citizen-centric ecosystem while delivering a superior experience
Move beyond the transactional approach of managing citizen services to covering end-to-end experiences across touchpoints. Focus on citizens’ journey and witness qualitative improvements on overall outcomes. Enhance services through digital enablement, including portals, mobile interfaces, and automation of workflows. Empower them to focus on their delegated projects, with all the routine and mundane tasks – being processed by automated systems. Furthermore, make your case workers feel relieved from stress, with digital notifications and alerts, and restore trust in the processes that things will not fall through the cracks. Empower them to make better decisions with access to all the information, intelligent insights, and fetch detailed reports while leveraging analytical capabilities. Access business support guidelines and regulatory requirements easily and follow up with agencies effectively for consultations. Enjoy efficient and supportive business support services with 100% digital funds disbursal and payments, with comprehensive dashboards.
Core Components of Citizen Experience Management
Intelligent Process Automation
Orchestrate resources efficiently towards desired outcomes, streamlining tasks and utilizing bots and intelligent systems. Design scalable, citizen-centric processes with 100% trackability and transparency. Drive agility and continuous improvement with process analytics and low-code rapid development.
Contextual Content Services
Achieve fully digital processes by digitizing all content types, eliminating paper for enhanced security and efficiency. Enable straight-through processing through automated extraction and handling of information from all media. Facilitate digital collaboration among government agencies for streamlined outcomes.
Omnichannel Citizen Engagement
Keep citizens and workforce informed in real-time through preferred channels. Scale engagement with broadcast messages on welfare schemes and policies. Enhance service efficiency with real-time alerts, reminders, and escalations. Mobilize resources effectively with multi-format, multichannel notifications.
Digital Workplace
Boost workforce productivity by a significant margin while leveraging digital tools for note management, file movement, and knowledge management. Streamline document management and information processing for empowering case workers to make smarter decisions. Empower knowledge workers to enjoy secure, anytime access to critical information.
Information Governance
Extend a tight control over entire record lifecycle—from creation to disposition, thereby enhancing accountability. Provide digital access to records and correspondences for stakeholders and departments. Ensure compliance adherence with regulatory mandates and comply with strict records management standards.
Analytics and Artificial Intelligence
Optimize identity authentication and security services through digital media processing. Streamline citizen service processing while leveraging intelligent routing and cognitive insights. Implement smart bots for managing voluminous information in a seamless manner.
Robust Integration and Unification
Unify citizen journeys across multiple agencies and partners for quick service delivery. Empower knowledge workers to provide glitch-free bundled services and provide real-time information access through a unified citizen portal.
Low-code and Cloud
Innovate and adapt swiftly while leveraging the low-code functionalities and scalable cloud infrastructure. Simplify processes and orchestrate all available resources judiciously towards designed outcomes
