u003ch4u003eBackgroundu003c/h4u003ernThe client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. The client was looking to automate its communication generation process to ensure seamless communication with the organization.rnu003ch4u003eu003cspan id=u0022The_Problem_Statementu0022 class=u0022ez-toc-sectionu0022u003eu003c/spanu003eThe Problem Statementu003c/h4u003ernu003culu003ern tu003cliu003eDelay in the generation and delivery of documentsu003c/liu003ern tu003cliu003eLack of tracking and monitoring capabilities for communications sentu003c/liu003ern tu003cliu003eUse of multiple disparate systems to merge and utilize datau003c/liu003ern tu003cliu003eLimited capabilities around long term archival of document templates and different versions, and moreu003c/liu003ernu003c/ulu003ernu003ch4u003eu003cspan id=u0022Our_Solutionu0022 class=u0022ez-toc-sectionu0022u003eu003c/spanu003eOur Solutionu003c/h4u003ernThe client selected Newgen’s Omnichannel Customer Engagement (CCM) product suite to implement an enterprise-wide CCM system. The platform will help the client to streamline and transform its end-to-end communication process.rnu003ch4u003eu003cspan id=u0022Key_Highlights_of_the_Solutionu0022 class=u0022ez-toc-sectionu0022u003eu003c/spanu003eKey Highlights of the Solutionu003c/h4u003ernu003culu003ern tu003cliu003eSeamless integration with core systems and business applications to push and pull datau003c/liu003ern tu003cliu003eUser-friendly, automated document generationu003c/liu003ern tu003cliu003eIn-built extensive template management capabilitiesu003c/liu003ern tu003cliu003eEasy-to-use drag and drop tool to enable flexible designing of communicationsu003c/liu003ernu003c/ulu003ernu003ch4u003eu003cspan id=u0022Download_the_Complete_Case_Study_to_Learn_How_the_Client_will_Ensureu0022 class=u0022ez-toc-sectionu0022u003eu003c/spanu003eDownload the Complete Case Study to Learn How the Client will Ensure:u003c/h4u003ernu003culu003ern tu003cliu003eFaster communication generationu003c/liu003ern tu003cliu003eBetter transparencyu003c/liu003ern tu003cliu003eQuick customer information retrievalu003c/liu003ern tu003cliu003eMulti-channel communication deliveryu003c/liu003ernu003c/ulu003e