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As Gartner states, no single tool can help you accomplish hyperautomation. Newgen offers a low code digital transformation platform that integrates all tools and capabilities required to accomplish hyperautomation, through our low code process automation (BPM), contextual content services (ECM), and Omnichannel customer engagement (CCM) platform. Our platform helps you automate your processes holistically by bridging (process, content, and communication) silos in your organization.

Recognized by leading analysts

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023
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A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023
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A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses A Leader in Enterprise G2 Grid®: BPM Software for Enterprise Businesses
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A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023
Read More →

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023
Read More →

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses A Leader in Enterprise G2 Grid®: BPM Software for Enterprise Businesses
Read More →

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2023
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Venerable
Customer Speak
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“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”
“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”
“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”

Matt Layer

Matt Layer

Chief Lending Officer

LCNB National Bank

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“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

Quote Icon
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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“With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced . . .”
“With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced . . .”
“With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced . . .”
Tahir-Taha

Dr. Tariq Saleh Taha

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Customers Speak
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“Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the . . .”
“Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the . . .”
“Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the . . .”

Mr. Simon Adu-Gyamfi

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

Customers Speak
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“With Newgen’s Contextual Content Services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.”
“With Newgen’s Contextual Content Services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.”
“With Newgen’s Contextual Content Services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.”
Vinodanand-jha

Vinodanand Jha

Vinodanand Jha

Sr. Vice President – Information Technology and Administration

Olam International Ltd. Gabon

Customers Speak
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“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”
“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”
“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Customers Speak
Quote Icon
“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”
“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”
“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Quote Icon
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

What are the Common Challenges in Hyperautomation Journey?

Gap in identification of high-value automation use cases

Organizations often misdiagnose where to start, scale, or extend automation technologies. To be successful in your enterprise-wide optimization of processes, data, and people with hyperautomation technologies, you must complete a thorough evaluation.

No strategic roadmap

Often organizations do not have a long-term strategic roadmap for their hyperautomation journey or a plan to scale automation. They focus on tactical automation of routine processes, which help in the short term; however, it completely misses the overarching objective of hyperautomation

Lack of governance mechanisms

Organizations need a robust governance mechanism to integrate all the hyperautomation efforts and follow strategic technology trends. Strategic guidance built into the technology stack can go a long way in helping organizations reap business values from hyperautomation

Siloed approach to technology usage

Simply plugging your advanced technologies initiatives into the stack can lead to future scaling challenges. Technologies like AI or RPA can help accomplish automation goals in a local scope. Tying these technologies into a more extensive process backbone will deliver customer experience, speed, and other automation opportunities.

Gap in identification of high-value automation use cases

Organizations often misdiagnose where to start, scale, or extend automation technologies. To be successful in your enterprise-wide optimization of processes, data, and people with hyperautomation technologies, you must complete a thorough evaluation.

No strategic roadmap

Often organizations do not have a long-term strategic roadmap for their hyperautomation journey or a plan to scale automation. They focus on tactical automation of routine processes, which help in the short term; however, it completely misses the overarching objective of hyperautomation

Lack of governance mechanisms

Organizations need a robust governance mechanism to integrate all the hyperautomation efforts and follow strategic technology trends. Strategic guidance built into the technology stack can go a long way in helping organizations reap business values from hyperautomation

Siloed approach to technology usage

Simply plugging your advanced technologies initiatives into the stack can lead to future scaling challenges. Technologies like AI or RPA can help accomplish automation goals in a local scope. Tying these technologies into a more extensive process backbone will deliver customer experience, speed, and other automation opportunities.

Hyperautomation: Technologies to Leverage

For hyperautomation to achieve its desired outcomes, an integrated approach with the right mix of advanced technologies is the key

Intelligent Process Automation (BPM)

Leverage, an intelligent process automation platform, and seamlessly orchestrate your end-to-end processes by connecting the people, bots, and systems involved in your operations. Operate, collaborate, and participate in business processes in a dynamic and remote environment without impacting the speed and quality of your services.

No strategic roadmap

Bring intelligence to your processes by leveraging AI and ML-based learning capabilities. Smoothly route tasks from inbound channels to the correct users, make smarter decisions and provide more context to your interactions with internal and external customers. Some of the capabilities under the AI and ML umbrella include NLP, pattern recognition, sequence labeling, sentiment analysis, natural language processing, optical character recognition (OCR), and digital process automation

Robotic Process Automation (RPA)

Increase automation capabilities, reduce turnaround times, bridge operational silos, and increase profitability and ROI by strategically automating mundane and repetitive tasks. Minimize the need for human intervention and effectively eliminate time-consuming bottlenecks by intuitively routing issues to the appropriate users

Process intelligence

Optimize your hyperautomation efforts by leveraging tools, such as advanced analytics and process mining, to gauge the health of your business processes, select the proper automation techniques, and make informed decisions

Intelligent Process Automation (BPM)

Leverage, an intelligent process automation platform, and seamlessly orchestrate your end-to-end processes by connecting the people, bots, and systems involved in your operations. Operate, collaborate, and participate in business processes in a dynamic and remote environment without impacting the speed and quality of your services.

No strategic roadmap

Bring intelligence to your processes by leveraging AI and ML-based learning capabilities. Smoothly route tasks from inbound channels to the correct users, make smarter decisions and provide more context to your interactions with internal and external customers. Some of the capabilities under the AI and ML umbrella include NLP, pattern recognition, sequence labeling, sentiment analysis, natural language processing, optical character recognition (OCR), and digital process automation

Robotic Process Automation (RPA)

Increase automation capabilities, reduce turnaround times, bridge operational silos, and increase profitability and ROI by strategically automating mundane and repetitive tasks. Minimize the need for human intervention and effectively eliminate time-consuming bottlenecks by intuitively routing issues to the appropriate users

Process intelligence

Optimize your hyperautomation efforts by leveraging tools, such as advanced analytics and process mining, to gauge the health of your business processes, select the proper automation techniques, and make informed decisions

How Does Newgen Solve for Your Hyperautomation Needs?

To solve your hyperautomation needs holistically, a platform-based approach is imperative to streamline and maximize the capabilities of these technologies. The crux lies in bridging silos-both functional and technological-and creating an integrated platform strategy. Newgen’s digital transformation platform is the answer to all your hyperautomation needs. The platform enables-

Accelerated automation of end-to-end processes

The key technologies that form the fulcrum of hyperautomation tools and strategy are BPM, RPA, business rules management, decision management, and low code application platforms (LCAPs). These technologies can be further augmented by AI, ML, and cognitive automation to boost speed and intelligence. Newgen’s digital transformation platform ensures end-to-end automation that is complete in all three aspects (process, content, and communication) to make a significant customer impact

Continuous improvement and process agility

Newgen’s digital transformation platform helps achieve speedy business outcomes and continuous improvement with agile change management. Hyperautomation covers the entirety of the holistic process management (i.e., discover, analyze, design, automate, measure, monitor, reassess). So, while individual technologies play their part, a functionally robust process management platform with rapid application development capability forms the backbone of hyperautomation.

Accelerated automation of end-to-end processes

The key technologies that form the fulcrum of hyperautomation tools and strategy are BPM, RPA, business rules management, decision management, and low code application platforms (LCAPs). These technologies can be further augmented by AI, ML, and cognitive automation to boost speed and intelligence. Newgen’s digital transformation platform ensures end-to-end automation that is complete in all three aspects (process, content, and communication) to make a significant customer impact

Continuous improvement and process agility

Newgen’s digital transformation platform helps achieve speedy business outcomes and continuous improvement with agile change management. Hyperautomation covers the entirety of the holistic process management (i.e., discover, analyze, design, automate, measure, monitor, reassess). So, while individual technologies play their part, a functionally robust process management platform with rapid application development capability forms the backbone of hyperautomation.

Lead with an Industry-recognized Platform

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023
Read More →

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023
Read More →

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses and BPM Software for Enterprise Businesses
Read More →

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023
Read More →

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023
Read More →

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses and BPM Software for Enterprise Businesses
Read More →
All you need to know about Hyperautomation

Hyperautomation is a strategic trend that combines disruptive technologies, including intelligent process automation, robotic process automation (RPA), process intelligence, artificial intelligence (AI), and machine learning (ML), to create an end-to-end automated solution for business users in real-time. It drives higher-level functioning from task automation to orchestration to intelligence, enabling predictive insights, guided recommendations, process mining, and adaptive decision making. Hyperautomation brings a range of tools that effectively augments the human workforce in significantly more effective ways than isolated automation tools. Even Gartner recognized hyperautomation as one of the year’s top 10 strategic technology trends.

Hyperautomation, when done right, can help you deliver a superior experience while ensuring continuous improvement and speed in all areas of your business and workflows. Hyperautomation lends you additional leverage by augmenting humans, ensuring that your employees, partners, and customers can collaborate productively and effectively

  • Connect your people, processes, systems, and things to deliver transformed experiences
  • Orchestrate and deliver processes through holistic and intelligent process automation
  • Enable last-mile process automation with intelligence through robotic process automation
  • Deliver excellent customer experience with speed
  • Infuse intelligence in your processes through process analytics, algorithms, content analytics, artificial intelligence, and machine learning
  • Build an integrated and automated process fabric for your organization through the integration of legacy and new-age technologies