“We have been able to reduce manual work needed by our staff. We took out the ambiguity of what needs to be completed/submitted for each product type, greatly reduce time spent fixing errors, and therefore, improving the experience. We’ve also been able to reduce the time it takes someone to complete an application, expanded our online application to business and youth, and are working to enhance the experience for current members through our Q2 Online Banking connection. Our staff need less training on how to use the system and can turn their focus from trying to figure out how to complete something systematically to helping uncover the needs of our new members.”
“We have been able to reduce manual work needed by our staff. We took out the ambiguity of what needs to be completed/submitted for each product type, greatly reduce time spent fixing errors, and therefore, improving the experience. We’ve also been able to reduce the time it takes someone to complete an application, expanded our online application to business and youth, and are working to enhance the experience for current members through our Q2 Online Banking connection. Our staff need less training on how to use the system and can turn their focus from trying to figure out how to complete something systematically to helping uncover the needs of our new members.”
“We have been able to reduce manual work needed by our staff. We took out the ambiguity of what needs to be completed/submitted for each product type, greatly reduce time spent fixing errors, and therefore, improving the experience. We’ve also been able to reduce the time it takes someone to complete an application, expanded our online application to business and youth, and are working to enhance the experience for current members through our Q2 Online Banking connection. Our staff need less training on how to use the system and can turn their focus from trying to figure out how to complete something systematically to helping uncover the needs of our new members.”
