Leverage NewgenONE Case Management Solution—built on a low-code platform—designed to handle dynamic and complex government cases efficiently. Streamline the end-to-end case management process and smoothly manage diverse scenarios across industries, catering to both predictable and non-predictable case needs. Leverage cutting-edge capabilities, such as AI/ML, robotic process automation, and real-time collaboration, to deftly manage case-related information, documents, and communications—all in one place. Manage legal cases, fraud investigations, citizen service requests, and compliance effortlessly with multilingual support for both Arabic and English.
Ensure Superior Service Delivery Across Case Types
Investigative
Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Ensure all relevant information is at your fingertips, allowing you to uncover insights quickly and make informed decisions
Service Request Management
Manage citizen service requests efficiently. Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs
Legal
Ensure compliance and efficient legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management
Incident Management
Manage and address public grievances and emergency responses. Handle incidents related to natural disasters, public safety threats, and IT system failures. Ensure swift incident tracking, resolution, and uninterrupted service delivery
Financial
Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy
Governance, Risk, and Compliance
Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Ensure comprehensive risk management, upholding organizational integrity and public trust
Investigative
Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Ensure all relevant information is at your fingertips, allowing you to uncover insights quickly and make informed decisions
Service Request Management
Manage citizen service requests efficiently. Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs
Legal
Ensure compliance and efficient legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management
Incident Management
Manage and address public grievances and emergency responses. Handle incidents related to natural disasters, public safety threats, and IT system failures. Ensure swift incident tracking, resolution, and uninterrupted service delivery
Financial
Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy
Governance, Risk, and Compliance
Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Ensure comprehensive risk management, upholding organizational integrity and public trust
Features of NewgenONE Case Management Solution
Case Linkage and Insights
Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections.
GenAI Capabilities
Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight.
Task Management
Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.
Reporting and Analytics
Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights.
Document Generation
Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities.
Offline Connectivity
Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues.
Case Linkage and Insights
Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections.
GenAI Capabilities
Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight.
Task Management
Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.
Reporting and Analytics
Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights.
Document Generation
Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities.
Offline Connectivity
Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues.
Key Benefits of NewgenONE Case Management Solution
Visualize Cases
Gain a clear understanding of case details
Adhere to Regulations
Ensure compliance with regulatory mandates
Eliminate Inconsistencies
Minimize data inconsistencies for better accuracy
Maximize Efficiency
Streamline reporting and manage tasks efficiently
Make Data-driven Decisions
Enhance decision-making with better data insights
Gain Transparency
Achieve higher visibility across processes
Process Documents Multilingually
Enhance document processing in multiple languages
Integrate Seamlessly
Ensure robust integrations for better collaboration
Boost Productivity
Enhance case worker productivity
Visualize Cases
Gain a clear understanding of case details
Adhere to Regulations
Ensure compliance with regulatory mandates
Eliminate Inconsistencies
Minimize data inconsistencies for better accuracy
Maximize Efficiency
Streamline reporting and manage tasks efficiently
Make Data-driven Decisions
Enhance decision-making with better data insights
Gain Transparency
Achieve higher visibility across processes
Process Documents Multilingually
Enhance document processing in multiple languages
Integrate Seamlessly
Ensure robust integrations for better collaboration
Boost Productivity
Enhance case worker productivity
