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30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |     30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |     30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |     30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |     30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |     30% Higher Customer Satisfaction     |     50% Reduction in Turnaround Time     |     30% Improved First-contact Resolution     |     35% Enhanced Productivity     |     40% Reduction in Operational Cost     |    

“Newgen has significantly streamlined our service request management operations and reduced request resolution time by over 50%. We have cut down on manual processing and empowered our team to focus on delivering value-added services.”

VP, Service Request Management, Leading Insurance Company

Learn What Newgen’s Insurance Service Request Management Can Do For You

Tailored Low-code Platform and GenAI Excellence

Stay agile, scalable and responsive to align seamlessly with evolving business needs of the US insurance market. Streamline complex information into concise and actionable insights and generate sophisticated policy summaries with GenAI.

Efficient Dashboard and Reporting

Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service request metrics, monitor performance, and gain valuable insights into your insurance operations.

Streamlined Automated Requests

Automate service request workflows to ease the manual workload and attain swift operations. Leverage GenAI to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Automated routing reduces average resolution time and boosts operational agility.

Empowering Users with Self-Service Portal

Allow customers to raise requests through multiple touchpoints and get real-time updates. Engage with your customers using a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders.

Tailored Low-code Platform and GenAI Excellence

Stay agile, scalable and responsive to align seamlessly with evolving business needs of the US insurance market. Streamline complex information into concise and actionable insights and generate sophisticated policy summaries with GenAI.

Efficient Dashboard and Reporting

Experience real-time insights and data-driven decision-making with our robust dashboard and reporting features. Track service request metrics, monitor performance, and gain valuable insights into your insurance operations.

Streamlined Automated Requests

Automate service request workflows to ease the manual workload and attain swift operations. Leverage GenAI to transform workflows, suggest solutions, and reduce the workload on your insurance agents. Automated routing reduces average resolution time and boosts operational agility.

Empowering Users with Self-Service Portal

Allow customers to raise requests through multiple touchpoints and get real-time updates. Engage with your customers using a transparent and user-friendly self-service portal. Facilitate effortless request submission and tracking, enhancing the overall experience for both customers and internal stakeholders.

Brands using Newgen Platform
Venerable
Max Life insurance

Key Benefits

  • Timely and accurate response and proactive engagement lead to an improvement in customer satisfaction
  • Improved operational efficiency and optimized turnaround time contribute to superior customer experience
  • Enhanced tracking and automation capabilities improve first-contact resolution
  • AI/ML-enabled automation lowers administrative cost and frees resources for core activities
  • Standardized workflows ensure transparent management, reducing compliance and audit prep time
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Explore Newgen’s Other Insurance Solutions

Life and Annuity Insurance

Optimize operations, automate processes, and enhance customer experiences across the life insurance journey.

Property and Casualty (P&C) Insurance

Create greater operational efficiencies across your Property and Casualty insurance value chain.

Specialty Insurance

Streamline submissions with configurable solutions for Quotation management, Contract Binding and Commercial Claims

Digital Distribution

Drive agent success with digital onboarding, accurate performance insights, and dynamic compensation

Insurance Workbench

Orchestrate workflows and automate decisioning using embedded AI in an externalized rules engine

Find Your Winning Strategy with Newgen

See how Newgen’s low-code platform is transforming the insurance industry. Request a demo to explore our insurance-specific solutions.

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