AI-powered Intelligent Loan Collections Management for Retail Banks

AI-powered Customer Identification & Risk Segmentation

Automate proactive identification and segmentation of customers under different risk categories with AI models and predict customers’ propensity to bounce payments, propensity to roll forward, and propensity to default by using real-time as well as on-demand scoring engines.

Communication Channel Affinity

Leverage AI and ML models to identify the most effective and optimal mode of communication for the customers by analyzing their behavioural activity trends on different communication platforms.

Conversational AI

Harness the power of Newgen’s Conversational AI models to perform call analytics such as call summarization, conversational tone analysis, conversion of voice to AI-refined texts, call outcome decisioning, etc., and drive agent performance metrics.

Champion Challenger

Define Champion Challenger strategies and evaluate performance within a controlled space to identify specific areas of improvement and drive KPIs that matter most to the business. Use AI to automate case allocation to users and enable 360 ° process monitoring with role-based personalized user dashboards.

AI-driven Insights and Collection Strategies

Gain 360 ° insights on customers’ profiles, enable personalized and empathetic AI-led collection strategies, and convert predictive insights into actionable business strategies. Leverage Newgen’s AI models, such as the Self-cure Model and Recovery model, which offer AI-driven prioritization of accounts based on risk, potential recovery, and past trends for efficient recovery mechanism strategies.

Gen AI-based Customizable Communication Templates

Leverage NewgenONE Marvin to generate customizable communication templates tailored to the requirements of the case with document generation capability, including personalized letters and emails based on various parameters such as DPD, geography, and more.

AI-enabled Agency Allocation

Allocate cases to third-party agencies with AI-based allocation recommendations and match customers to agents to maximize case resolution.

Early Warning and Forecasting

Leverage multiple AI agents that share early warning insights to detect financial stress, identify high-risk borrowers, predict defaults, and proactively mitigate portfolio risks, ensuring smarter, data-driven loan servicing.