NewgenONE Platform for
Agentic Service Request Management
Elevate service journeys with custom AI Agents built for your specific needs and ecosystem. Enable omnichannel interactions, dynamic case resolution, personalized interactions, and seamless exception management for faster response times, reduced costs, and superior customer engagement.
Why Service Request Management?
Enterprises across industries face numerous challenges with service requests, such as handling large daily influxes, varying complexities, and stringent SLA requirements. Outdated systems can significantly delay request processing, affecting customer satisfaction, employee productivity, and overall growth. Outdated systems can significantly delay request processing, affecting customer satisfaction, employee productivity, and overall growth.
Benefits of Leveraging NewgenONE Agentic Service Request Management
NewgenONE AI Agents cut across the silos in the customer journey and adapt to the particular organization ecosystem to resolve requests faster and accurately
Rapid implementation accelerates deployment and enables swift adaptability to regulatory changes and market dynamics
Enhanced operational efficiency with automated workflows reduces response times, lowers operating costs, and optimizes resource allocation by minimizing extensive coding requirements
AI Agents lower administrative costs and free resources for core activities
Improved customer and employee satisfaction through intuitive self-service, accurate resolution leveraging sentiment analysis, and omnichannel availability
Scalability ensures seamless accommodation of increased service requests without significant infrastructure investments
NewgenONE AI Agents cut across the silos in the customer journey and adapt to the particular organization ecosystem to resolve requests faster and accurately
Rapid implementation accelerates deployment and enables swift adaptability to regulatory changes and market dynamics
Enhanced operational efficiency with automated workflows reduces response times, lowers operating costs, and optimizes resource allocation by minimizing extensive coding requirements
AI Agents lower administrative costs and free resources for core activities
Improved customer and employee satisfaction through intuitive self-service, accurate resolution leveraging sentiment analysis, and omnichannel availability
Scalability ensures seamless accommodation of increased service requests without significant infrastructure investments
Build your own AI Agent with NewgenONE Agent Studio
Data – Connect to multiple data sources
- NewgenONE ECM
- Processes built on NewgenONE
- Cloud Storage
- CSV
Cognition – Configure your agents for different use cases
Orchestration – Orchestrates multiple agents and dynamically constructs workflows, combining raw data, derived features, and predictive models
- NewgenONE Agentic Studio
Execution – Helps the user with what actions need to be taken to achieve the core business issues
Data – Connect to multiple data sources
- NewgenONE ECM
- Processes built on NewgenONE
- Cloud Storage
- CSV
Cognition – Configure your agents for different use cases
Orchestration – Orchestrates multiple agents and dynamically constructs workflows, combining raw data, derived features, and predictive models
- NewgenONE Agentic Studio
Execution – Helps the user with what actions need to be taken to achieve the core business issues
What NewgenONE Agentic Service Request Management can do for you?
Dynamic Case Management
Achieve end-to-end management of all customer queries, requests, and complaints seamlessly, from the initial interaction to case resolution, by leveraging AI agents. Gain deeper insight into work steps, turnaround times approvals and case summarization by GenAI. Enhance flexibility and efficiency through customizable validation rules and dynamically assigning approvers and workers based on evolving workflow demands.
Unified Communication Hub led by Agentic AI
Deliver seamless interaction and an enhanced user experience through omnichannel communication support. Effortlessly capture customer interactions across various channels, including chat, email, SMS, and computer telephony integration, to enable comprehensive and consistent engagement. Leverage AI agents to foster effective agent collaboration and call scripting, driving improved resolution rates, reduced call handling times, enhanced revenue growth, and superior contact center performance.
Intelligent Routing and Escalation
Ensure accuracy and achieve first-time-right (FTR) outcomes through conditional routing based on pre-defined rules. Harness AI-driven analytics to perform comprehensive risk assessments and enable real-time fraud detection, bolstering security and trust. Automate turnaround time (TAT) definitions and manage escalations effectively with personalized email notifications, ensuring timely actions and enhanced responsiveness.
User-friendly Self-service Portal
Empower your organization with real-time insights and data-driven decision-making through our robust dashboard and comprehensive reporting features providing a 360-degree view. Effortlessly track service-request metrics, monitor performance, and extract valuable insights conveniently from both mobile and web platforms. Enable customers to raise requests, check statuses, seek assistance, and utilize search capabilities seamlessly with conversational AI.
Knowledge Repository Management
Equip your customer service agents to effectively tackle customer queries with a continuously evolving knowledge repository. Regularly enriched with original articles and content crafted by subject-matter experts and thoroughly approved, this dynamic repository ensures agents always have access to the most current and reliable information.
Seamless Integration
Enable swift and seamless integration with legacy and existing systems through built-in adaptors designed specifically for organizational technology infrastructures. Leverage an API-first (headless) architecture to effortlessly connect and integrate with various third-party channels, ensuring flexibility and future-proof compatibility.
Dynamic Case Management
Achieve end-to-end management of all customer queries, requests, and complaints seamlessly, from the initial interaction to case resolution, by leveraging AI agents. Gain deeper insight into work steps, turnaround times approvals and case summarization by GenAI. Enhance flexibility and efficiency through customizable validation rules and dynamically assigning approvers and workers based on evolving workflow demands.
Unified Communication Hub led by Agentic AI
Deliver seamless interaction and an enhanced user experience through omnichannel communication support. Effortlessly capture customer interactions across various channels, including chat, email, SMS, and computer telephony integration, to enable comprehensive and consistent engagement. Leverage AI agents to foster effective agent collaboration and call scripting, driving improved resolution rates, reduced call handling times, enhanced revenue growth, and superior contact center performance.
Intelligent Routing and Escalation
Ensure accuracy and achieve first-time-right (FTR) outcomes through conditional routing based on pre-defined rules. Harness AI-driven analytics to perform comprehensive risk assessments and enable real-time fraud detection, bolstering security and trust. Automate turnaround time (TAT) definitions and manage escalations effectively with personalized email notifications, ensuring timely actions and enhanced responsiveness.
User-friendly Self-service Portal
Empower your organization with real-time insights and data-driven decision-making through our robust dashboard and comprehensive reporting features providing a 360-degree view. Effortlessly track service-request metrics, monitor performance, and extract valuable insights conveniently from both mobile and web platforms. Enable customers to raise requests, check statuses, seek assistance, and utilize search capabilities seamlessly with conversational AI.
Knowledge Repository Management
Equip your customer service agents to effectively tackle customer queries with a continuously evolving knowledge repository. Regularly enriched with original articles and content crafted by subject-matter experts and thoroughly approved, this dynamic repository ensures agents always have access to the most current and reliable information.
Seamless Integration
Enable swift and seamless integration with legacy and existing systems through built-in adaptors designed specifically for organizational technology infrastructures. Leverage an API-first (headless) architecture to effortlessly connect and integrate with various third-party channels, ensuring flexibility and future-proof compatibility.
Industries We Serve with Agentic Service Request Management
Find Your Winning Strategy with Newgen
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