A Leading Forbes-acclaimed Financial Institution named in ‘America’s 100 Best Banks’ Delivers Best-in-class Consumer Lending with Newgen

Overview

Our customer is a leading regional financial institution in the US, serving over a million customers across 240+ locations in Florida, Alabama, Georgia, the Carolinas, Virginia, Texas, and Colorado. The bank offered a diverse array of banking solutions across consumer banking, mortgage, small business banking, commercial banking, and wealth management. However, the financial institution faced roadblocks that prevented it from automating key functions, like credit policy, compliance, signing, and booking. The bank partnered with Newgen to modernize legacy systems, digitize workflows, and expedite its consumer lending journey.

How Newgen Made a Difference?

Newgen addressed the customer’s challenges by implementing a comprehensive Consumer/Retail Loan Origination Solution (RLOS). Built on a low-code, AI-first platform, the solution streamlined processes, reduced inefficiencies, and ensured compliance. The solution empowered the bank to innovate rapidly, ensure seamless digital-first experiences, and make informed lending decisions.

Why Read this Case Study?

Learn how our customer collaborated with Newgen to overcome critical challenges and transform its digital consumer lending experience. From expanding lending portfolios to enriching customer interactions, this case study illustrates how the implemented solution helped the bank drive efficiency, agility, and compliance throughout the organization.