About the Customer
The Fortune 500 life insurance company offers a wide range of insurance products. In 2020, it paid more than $6 billion in life insurance and annuity benefits.
Challenges Faced by the Organization
- Time-consuming process of sending and receiving emails manually
- Manual process of consolidating and merging audit findings in Excel and corresponding forms
- Legacy IT system with lack of flexibility, scalability, and accessibility
- Inefficient and error-prone process of sorting out customer complaints
- Lack of real-time reporting
Streamlined Processes with Newgen
NewgenONE Digital Transformation Platform helped the client streamline multiple processes, while ensuring compliance with FINRA and other regulatory reporting requirements.
Highlights of the solution:
- Implementation of a low code application development platform
- FINRA-compliant complaint processing and reporting
- Rule-based setting of field parameters
- Template-based identification and extraction from emails
- Dashboards, alerts, and reminders
Download the complete case study and learn how the customer achieved the following benefits:
- Seamless upload, download, and streaming of large media files
- End-to-end digitization of the inspection process
- Easy case assignment through Kanban-style dashboard
- 360-degree visibility, tracking, and auditing
- Regulatory compliance management