Customer Communication Management Software

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Choose Newgen’s customer engagement platform for your customer communication management needs

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Engage with customers in context through their channels of preference with full control and visibility across the enterprise. Design all communications – standard or custom – rapidly through visual modelling-driven environment and integrate them in process through plug-and-play. Deliver a delightful experience across the journey by keeping customers, partners, and employees connected in context across applications and touchpoints.

Recognized by leading analysts

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses A Leader in Enterprise G2 Grid®: BPM Software for Enterprise Businesses

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses A Leader in Enterprise G2 Grid®: BPM Software for Enterprise Businesses

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2023

Join Leading Global Brands

Customers

Join Leading Global Brands

Customer Speak

“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”

Greg Sullins

Executive Vice President

Wilson Bank & Trust

“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”

Matt Layer

Chief Lending Officer

LCNB National Bank

“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak

Greg Sullins

Executive Vice President

Wilson Bank & Trust

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak

“With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced . . .”

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Customers Speak

“Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the . . .”

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

Customers Speak

“With Newgen’s Contextual Content Services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.”

Vinodanand Jha

Sr. Vice President – Information Technology and Administration

Olam International Ltd. Gabon

Customers Speak

“Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas-ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique”

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Customers Speak

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Greg Sullins

Executive Vice President

Wilson Bank & Trust

What you can do with Newgen Customer Communication Management Software?

Modernize template generation

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Ensure personalized, effective, and compliant communications in line with your branding guidelines

Ensure seamless communications

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless information flow across systems. Interact with your customers on-demand through their preferred digital channels

Enhance customer experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage social media platforms to expand customer reach and trigger dynamic, event-based interactions

Ensure scalability and compliance

Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Handle a large volume of communications with our cloud-based customer engagement suite

Modernize template generation

Ensure seamless communications

Enhance customer experience

Ensure scalability and compliance

How Does Newgen Solve for Your CCM Needs?

User-friendly Template Design

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, ensure personalized, effective, and compliant communications in line with your branding guidelines

Personalized Customer Experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions

Scalability and Compliance

Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs. Cloud-friendly platform, with docker support on container architecture, enables quick and effortless deployments with no downtime. Cloud-friendly platform, with docker support on container architecture, enables quick and effortless deployments with no downtime

Ensure scalability and compliance

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Interact with your customers on-demand through their preferred digital channels. Secure communication content in various forms to enhance information accessibility and faster retrieval

User-friendly Template Design

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, ensure personalized, effective, and compliant communications in line with your branding guidelines

Personalized Customer Experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions

Scalability and Compliance

Ensure scalability and compliance

Lead with an Industry-recognized Platform

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses and BPM Software for Enterprise Businesses

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023

A “Niche Player” in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms, 2023

A Leader in Enterprise G2 Grid®: ECM Software for Enterprise Businesses and BPM Software for Enterprise Businesses

All you need to know about Customer Communication Management Software

Customer Communication Management, also known as omnichannel customer engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. CCM provides a centralized platform that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms.

Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels. Armed with various functionalities, including modern designer, secure distribution, tracking and monitoring, user-friendly templates, Newgen’s omnichannel customer engagement software, enables business leaders to enhance customer experience with personalized and consistent communications across channels.

Listed here are 10 key considerations for selecting an ideal customer communication management software:

Flexible designing and authoring designer
Extensive template management capabilities
Web-based content repository
Automated document generation
Faster letter and contract generation
Multi-channel distribution and tracking
Diverse integration capabilities
Strong user management and extensive audit logs
Robust integration with business applications, core systems, portals, etc.
Cloud deployments, enabling faster time-to-market

Customer Communication Management

Recognized by leading analysts

Join Leading Global Brands

Join Leading Global Brands

Join Leading Global Brands

Customers

Join Leading Global Brands

Join Leading Global Brands

Join Leading Global Brands

Customer Speak

Customers Speak

Customers Speak

Customers Speak

Customers Speak

Customers Speak

Customers Speak

What you can do with Newgen Customer Communication Management Software?

Modernize template generation

Ensure seamless communications

Enhance customer experience

Ensure scalability and compliance

Modernize template generation

Ensure seamless communications

Enhance customer experience

Ensure scalability and compliance

How Does Newgen Solve for Your CCM Needs?

User-friendly Template Design

Personalized Customer Experience

Scalability and Compliance

Ensure scalability and compliance

User-friendly Template Design

Personalized Customer Experience

Scalability and Compliance

Ensure scalability and compliance

Lead with an Industry-recognized Platform

All you need to know about Customer Communication Management Software

What is Customer Communication Management?

What to Look for in an Ideal Customer Communication Management Software?