AI Agents: The Tech That Thinks (and Acts) Like Humans!

The world is changing fast—and what once used to be a cool business idea is now raking in the big bucks. Today, enterprise leaders are investing heavily in artificial intelligence (AI) and generative AI (GenAI), and the numbers speak for themselves. According to Gartner, agentic AI will be a part of around 33% of enterprise software applications by 2028 and make 15% of day-to-day autonomous decisions at work.

Adieu Old Ways in 2025

The advanced AI agents will transform the customer journey. These agents are not just programmed responders, they can make independent decisions and adapt to changes in real time. Unlike traditional systems, they engage in meaningful interactions with customers and can provide a human-like experience at every touchpoint.

Stay in the Game with Agentic AI

Let’s explore what agentic AI and AI agents mean for businesses and how they can be leveraged to remain relevant while gaining a competitive advantage over peers in the market.

Going Beyond Patterns—The Autonomous Intelligence of AI Agents

AI agents mark a significant advancement over traditional AI models. Yes, you read that right—those are considered traditional models already. The conventional AI models excel at recognizing patterns, while AI agents move closer to human cognition.They make autonomous decisions in real time, meaning they don’t just respond—they anticipate the needs, adapt to changes, and optimize outcomes.

MarketsandMarkets forecasted that the AI agents market is projected to grow from $5.1 billion in 2024 to $47.1 billion by 2030 and venture capitalists see agentic AI as a $4 trillion opportunity.

Promising High-potential Business Use Cases of AI agents

Banking

AI agents promise to enhance the customer experience at each step of the customer journey. They start by identifying high-value prospects and extend to providing customized offers or financial advice through natural, human-like interactions. Beyond customer-facing roles, these agents also streamline internal processes and enhance decision-making at critical touchpoints, such as with underwriting AI agents.

Healthcare

When it comes to predictive patient care, AI agents can analyze health trends and available health data to anticipate a patient’s requirements, enabling proactive treatment and timely interventions. Leveraging the power of constant vigilance, agentic AI agents can autonomously monitor patients’ vitals and immediately alert healthcare providers if anomalies are detected.

Insurance

AI agents can review claims and expedite approvals, enabling quicker payouts and happier customers. AI agents rely on a vast pool of data to instantly assess risk, offer fast and concrete underwriting decisions, and support insurers with better risk management.

The July 2024 Capgemini report revealed that 82% of companies plan to integrate AI agents in the next three years, with the expectation of automation and improved efficiency.

Code Less, Create More: How Agentic AI Impacts Low-code Platforms and Citizen Developers

The duo—Agentic AI with low-code platform—democratizes application development, making it easy for anyone, regardless of their technical skills, to build solutions. This reduces tech debt in all forms and empowers citizen developers to:

• Create customized solutions that fulfill specific enterprise requirements
• Innovate and design independently, requiring little to no support from IT
• Tap into AI models that smoothly integrate with workflows, speeding up go-to-market initiatives

What Newgen’s Experts Think

Low-code platforms must lead the charge by simplifying configuration and integration, enabling agent testing and redefining data security and governance while maximizing productivity.

The Road Ahead

Agentic AI works with humans, complementing their efforts by taking over repetitive and mundane tasks. This partnership will free up resources to take up high-value strategic work, driving business optimization at scale. Here are some of the best practices:

· Start Small: Begin with well-defined use cases and conduct small pilot projects before scaling up

· Leverage Low-code Platforms: Utilize platforms like NewgenONE for rapid deployment and ease of integration

· Adopt Ethical AI: Build trust by prioritizing transparency and reducing inaccuracies through evidence-based insights

Step into the future with NewgenONE AI Agents, where agentic AI journey orchestration capabilities merge with human-like intelligence.

NewgenONE Agent Studio:

· Enhances conversion

· Improves customer experience

· Delivers personalized interaction

· Boosts productivity across the customer journey

NewgenONE AI Agents leverage customer-approved data to deliver explainable and evidence-based models with end-to-end auditability. Our AI agents are safeguarded by business rules and continuous monitoring to ensure reliable performance through ‘Trust AI’ and ‘Agentic Shield.’

Got questions about how NewgenONE AI Agents work? Click here to gain detailed insights into the nuances of AI agents.