NewgenONE Platform for
Insurance Claims Management
With end-to-end automated processes, Claims Management software streamlines the claims lifecycle for fast, accurate, and secure settlement
Claims Management software automates the end-to-end claims journey, from intimation of the first notice of loss and fraud detection to claims adjudication, and finally claims settlement. Experience the flexibility of addressing various claim types differently, like death and maturity claims, while improving regulatory compliance and eliminating non-compliant penalties. Claims Management software enables faster, accurate, and effective processing through data capture, payment tracking, salvage and recovery tracking, legal matter processing, monitoring, and more.
Advanced claims management software ensures efficient claims processing operations, thus empowering insurers prioritize customer satisfaction, cost-effectiveness, and adaptability with streamlined processes, ensured compliances, enhanced customer experience, and boosted efficiency. With automated claims processing, companies can accelerate their digital journeys with smart and adaptable business rules that closely match their claims management processes for optimal efficiency and effectiveness.
Features of Newgen Insurance Claims Management Software
Customer Self Service Portal
Customer self-service portal, available via mobile and web-enabled application
Real-time registration of customer claims and status tracking of submitted claims
Policy Information Retrieval and Verification
Auto-retrieval of policy information upon entry of key indexing fields
Claims duplicity prevention and flagging of duplicate entries to avoid errors
Smart Case Routing and Allocation
Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity
Effective registration, adjudication, tracking, and management of claim submissions
Seamless tracking and management of claims through a single interface
Rule-based Algorithms
Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
Flexibility to add or modify stakeholders— garages, assessors, loss adjusters, surveyors, investigators, claim officers, etc.
Thorough Claim Assessment
Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
Request capabilities for additional details based on dynamic needs
Monitoring and Insights
Defined KPIs to monitor and measure the efficiency of the users
Escalation matrix and monitoring reports for transparent and timely claims processing
Brands using Newgen Platform
