Digital. Dynamic. Dependable.
GenAI-powered Intelligent Service Request Management for Retail Banks
Facilitate seamless loan servicing with a robust platform supporting 200+ service requests, dynamic workflows, and omnichannel access. Leverage data science and Gen-AI capabilities for faster request processing and ensure real-time reporting, SLA adherence, and seamless core banking integration for improved customer experience.
“Newgen’s Service Request Management solution has enhanced our bank’s efficiency by over 60%. The AI-driven prioritization has improved request handling capacity by 35%.”
Head of Customer Service, Top Global Bank
Deep Dive into various Facets of Newgen’s Retail Service Request Management (SRM) Solution
Account Servicing
Enable seamless account servicing with AI-driven automation, omnichannel self-service, and real-time tracking. Automate requests like account updates, fee adjustments, and compliance checks, ensuring faster resolutions and enhanced customer satisfaction.
Loan Servicing
Optimize loan servicing with automated workflows, dynamic restructuring, and integrated core banking. Handle repayments, modifications, and multi-request processing efficiently while ensuring SLA adherence and regulatory compliance.
Card Servicing
Streamline card servicing with instant dispute resolution, fraud detection, and real-time credit limit adjustments. Leverage AI-driven decisioning for seamless card replacements, upgrades, and transaction monitoring, improving security and user experience.
Other Service Requests
For any other LoB, you can use our SRM Configurator that enhances operational agility with configurable workflows for non-standard requests, from customer grievances to specialized financial services. Integrate seamlessly with banking systems to enable fast, personalized, and compliant service resolutions.
Account Servicing
Enable seamless account servicing with AI-driven automation, omnichannel self-service, and real-time tracking. Automate requests like account updates, fee adjustments, and compliance checks, ensuring faster resolutions and enhanced customer satisfaction.
Loan Servicing
Optimize loan servicing with automated workflows, dynamic restructuring, and integrated core banking. Handle repayments, modifications, and multi-request processing efficiently while ensuring SLA adherence and regulatory compliance.
Card Servicing
Streamline card servicing with instant dispute resolution, fraud detection, and real-time credit limit adjustments. Leverage AI-driven decisioning for seamless card replacements, upgrades, and transaction monitoring, improving security and user experience.
Other Service Requests
For any other LoB, you can use our SRM Configurator that enhances operational agility with configurable workflows for non-standard requests, from customer grievances to specialized financial services. Integrate seamlessly with banking systems to enable fast, personalized, and compliant service resolutions.
Success Stories
Customers
Prebuilt Connectors & APIs
