Agentic Customer Journeys for Banks
Unified Loan Management System for Retail Banks
Optimize loan servicing with an automated Loan Management System, ensuring seamless repayment tracking, interest calculations, and borrower management. Enhance efficiency with real-time updates, compliance monitoring, and secure digital transactions for a smooth lending experience.
“By implementing Newgen’s loan management system, we’ve cut processing time by 60% and reduced errors significantly. We are poised to scale up efficiently with seamless processes.”
Head of Retail Business, A Bank in Americas region
Learn what Newgen’s Loan Management Solution (LMS) can do for you
Seamless Loan Servicing & Customer Self-Service
A unified self-service portal enables borrowers to manage repayments, rescheduling, document requests, and queries. The customer help desk streamlines loan tracking and service initiation, enhancing borrower experience and engagement.
Automated Financial Management & Payment Processing
Flexible payment methods support receipts, auto-debit instalments, checks, and third-party channels. Automated accruals and amortization ensure precise calculations and postings, while accounting configuration centralizes account setup and template management.
Real-Time Insights & Intelligent Decisioning
Advanced reporting and analytics provide cash flow insights based on borrower interactions. Scenario analysis enables “what-if” AI modeling for rescheduling services, ensuring data-driven loan servicing decisions and compliance by leveraging our Credit Decisioning Engine.
Scalable, Cloud-Native Infrastructure & Integrations
A fully cloud-enabled platform ensures seamless scalability and easy management. Configurable workflows support new product and fee setups, while effortless third-party integrations connect core banking and loan management systems for streamlined operations.
Reporting and Analytics using Gen AI
Leverage AI and GenAI based on interactions with individuals or companies for detailed cash flow reports and data-driven analytics.
Seamless Loan Servicing & Customer Self-Service
A unified self-service portal enables borrowers to manage repayments, rescheduling, document requests, and queries. The customer help desk streamlines loan tracking and service initiation, enhancing borrower experience and engagement.
Automated Financial Management & Payment Processing
Flexible payment methods support receipts, auto-debit instalments, checks, and third-party channels. Automated accruals and amortization ensure precise calculations and postings, while accounting configuration centralizes account setup and template management.
Real-Time Insights & Intelligent Decisioning
Advanced reporting and analytics provide cash flow insights based on borrower interactions. Scenario analysis enables “what-if” AI modeling for rescheduling services, ensuring data-driven loan servicing decisions and compliance by leveraging our Credit Decisioning Engine.
Scalable, Cloud-Native Infrastructure & Integrations
A fully cloud-enabled platform ensures seamless scalability and easy management. Configurable workflows support new product and fee setups, while effortless third-party integrations connect core banking and loan management systems for streamlined operations.
Explore Newgen’s Other Retail Banking Solution
Customer Onboarding & Engagement
Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience and create the perfect first impression. Onboard new customers in minutes through any channel, anytime, anywhere.
Retail Lending
Modernize your retail lending with an end-to-end AI-enabled automation platform. Reduce time from loan application to loan disbursement from days/hours to minutes.
Service Request Management
Facilitate seamless loan servicing with a robust platform supporting 70+ service requests, dynamic workflows, and omnichannel access. Ensure real-time reporting, SLA adherence, and seamless core banking integration for faster fulfilment and improved customer experience.
Retail Loan Collections
Aid smart, automated, and compliant debt collections with an AI-driven platform that streamlines case management, enhances omnichannel engagement, and ensures seamless third-party integrations. Leverage predictive analytics, flexible payment options, and cloud-enabled scalability for optimized recovery and improved borrower experience.
Customers
